Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of the Grasp platform and related services (the “Service”) operated by Grasp Co(“Grasp,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
1. The Service
Grasp helps leadership teams plan, communicate, and land internal process and technology changes. The Service may include uploading organizational data, creating change plans, and coordinating agent-driven communication with your employees across channels such as email, Slack, and Microsoft Teams.
2. Early Access & Pilot Program
The Service is currently offered as an early-access pilot. You understand that pilot features may be incomplete, may change materially, and may be modified or discontinued at any time with reasonable notice. Commercial terms, including fees and service levels, are set forth in the order form or written agreement executed between you and Grasp Co. Absent a signed order form, pilot access is provided free of charge and at our discretion.
3. Your Account
You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for all activity under your account and for ensuring that each person who accesses the Service on your behalf complies with these Terms. You must notify us promptly at security@withgrasp.com if you suspect unauthorized access.
4. Acceptable Use
You agree not to, and not to permit anyone else to:
- upload data you do not have the right to share, including personal data collected without a lawful basis;
- use the Service to send unlawful, misleading, discriminatory, or harassing communications to employees;
- reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service, except to the extent that applicable law prohibits such restriction;
- probe, scan, or test the vulnerability of the Service, or circumvent any authentication or rate-limiting controls; or
- use the Service to build or train a competing product or service.
5. Customer Data
Customer Data means any data you or your users submit to the Service, including org chart uploads, change plans, and employee survey responses. As between you and Grasp, you own Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely as needed to provide and improve the Service and to comply with your written instructions.
We do not use Customer Data to train shared or third-party foundation models. Aggregated and de-identified metrics may be used to monitor and improve the Service, provided they cannot reasonably be used to identify you or any individual.
6. Employee Confidentiality
Where an individual employee shares information with the Grasp agent (for example, through the baseline survey or a one-to-one conversation), that content is treated as confidential between the employee and the agent. Grasp will only surface aggregated or anonymized views of such content to your administrators, consistent with the product specification in effect at the time of collection.
7. Intellectual Property
The Service, including all software, models, prompts, documentation, and the Grasp brand, is and remains the property of Grasp Co and its licensors. Except for the limited right to use the Service granted here, no other rights are granted, express or implied.
If you provide feedback, suggestions, or feature requests (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback without restriction.
8. Third-Party Services
The Service integrates with third-party platforms such as Slack, Microsoft Teams, Google Workspace, and email providers. Your use of those platforms is governed by their own terms and privacy policies, and Grasp is not responsible for their acts or omissions.
9. Fees
If a paid plan applies, fees, payment terms, and renewal terms are set forth in your order form. Unless your order form states otherwise, fees are non-refundable and exclusive of taxes. Late amounts may accrue interest at the lesser of 1.0% per month or the maximum rate permitted by law.
10. Confidentiality
Each party agrees to protect the other’s non-public business information disclosed in connection with the Service using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable standard of care. This obligation does not apply to information that is public, already known, independently developed, or rightfully received from a third party without restriction.
11. Warranty Disclaimer
EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” GRASP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR APPROPRIATE FOR YOUR SPECIFIC USE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S AGGREGATE LIABILITY IS LIMITED TO THE GREATER OF (a) THE AMOUNTS YOU PAID TO GRASP IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD $100.
13. Indemnification
You will defend and indemnify Grasp against any third-party claim arising from (a) Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) communications you direct the Service to send to your employees or other recipients.
14. Termination
Either party may terminate these Terms at any time on written notice if the other party materially breaches and fails to cure within thirty (30) days. We may suspend the Service immediately if your use poses a security or legal risk. On termination, your right to use the Service ends and we will delete Customer Data within sixty (60) days, except as required to comply with law.
15. Changes to the Service or Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (such as via email or in-product notice) before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflicts-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to personal jurisdiction there.
17. Contact
Questions about these Terms? Email legal@withgrasp.com or text us at (832) 570-7361.